Privacy Policy
Glenarm Castle Privacy Policy
Antrim Estates Company
Privacy Statement
Introduction
1. This Privacy Statement lets you know what we do with information we collect about you. The statement is addressed to individuals who are users of our services i.e. our clients, customers, visitors, prospective clients, customers and visitors, website users, and third parties. We refer to all these individuals as "clients" or "you" in this Statement.
2. We are Antrim Estates Company. We are based at 2 Castle Lane, Glenarm, Ballymena, Co. Antrim, Northern Ireland, BT44 0BQ.
3. Our core functions are, renting and operating estate properties, farming, hospitality, tourism, as a wedding venue, and hosting entertainment and cultural events.
4. This document is subject to Copyright 2018. It is the exclusive property of Antrim Estates Company. This document or any part therefore, must not be reused, copied or duplicated in digital/electronic or hard copy format nor is it to be used on other websites, apps or other digital or electronic platforms without the express permission of Antrim Estates Company.
Your personal data – what we collect and what we do with it.
5. To fulfil our function, we will ask for information about you. We may ask for your name, address, contact telephone number, and/or a contact email address. We may ask for more detailed information from you when we are working with you on a specific event or activity relating to the delivery of our services. All this information is known as your "Personal Data".
6. Where it is necessary, we will ask for your consent for your personal data where we have a legitimate reason for requesting it and a lawful basis for processing it.
7. We may collect information about you from other persons or organisations but if we do this, it would also form part of your "Personal Data”. We only collect information from other persons or organisations where we have a lawful basis to do so or where you have given your consent to that person or organisation to share your information with us.
8. We use your Personal Data in the following ways:
o To enable us to communicate effectively with you.
o We cannot provide you with our services unless we can use the personal data that we collect from you to enable us to communicate with you during or prior to or after your interaction with Antrim Estates Company.
9. We have set out below how we will use your personal data in several ways to administer our service(s) to you.
10. Therefore, to administer our services, we may use your Personal Data in the following ways because it is in our interests to deliver and improve our services.
o To manage our IT environment and business operation and ensure security of your data and our IT operations. We can use your Personal Data in this way because it is a necessary requirement for us to provide our services to you, and we also have a legal duty to ensure the security of your data.
o To monitor and assess compliance with Antrim Estates Company’s policies and procedures and to comply with our legal, regulatory and good governance obligations. We can use your Personal Data in this way because we have a legitimate interest to do so and it will assist us to provide the best service to you.
o For training purposes, we can use your Personal Data in this way because we have a legitimate interest to do so and it will assist us to provide the best service to you.
Sharing Personal Data
11. We may also supply HMRC with the personal data of our employees to fulfil their and our taxation and national insurance responsibilities.
12. To a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
13. As we believe to be necessary or appropriate - To comply with a legal process, to respond to requests from public and government authorities including public and government authorities outside your country of residence, to enforce our terms and conditions, to protect our operations, to protect our rights, privacy, safety or property, and/or that of you or others; to detect and prevent crime, including fraud;
14. We will share your personal data with persons acting on your behalf but only where we have your consent to do so.
Cookies on our website(s)
15. Our Website(s) uses cookies – small text files that are placed on your computer, tablet or smartphone to help the site(s) provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.
16. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on our site(s) or on other sites. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or that you look at the “About Cookies” (aboutcookies.org) website which offers guidance for all modern browsers"
17. Our Website(s) may place and access certain Cookies on your computer, tablet or smartphone. We use Cookies to improve your experience of using our Website(s) and to improve our range of products and services. We have carefully chosen these Cookies and we have taken steps to ensure that your privacy is always protected and respected.
18. All Cookies used by our Website(s) are used in accordance with current EU & UK legislation in relation to the use of Cookies.
19. Prior to our website(s) placing Cookies on your computer, you will be presented with a message bar asking for your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our website(s) may not function fully or as intended.
Our website(s) may place the following Cookies:
Strictly necessary cookies
20. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of the websites, use a shopping cart or make use of e-billing services. We do use cookies of this type on our website(s) to enable you to purchase tickets to events that we are organising.
Analytical/performance cookies
21. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website(s) when they are using it. This helps us to improve the way our website(s) works, for example, by ensuring that users are finding what they are looking for easily.
22. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser.
23. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access our website(s) more quickly and efficiently including, but not limited to, your personalised settings.
24. We recommend that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
25. As outlined above, for more information generally on cookies, including how to disable them, please refer to the “About Cookies” (aboutcookies.org) website.
Securing your Personal Data
26. Where we hold your personal data, we undertake to take all reasonable steps to keep it secure, in both hard copy and digital/electronic formats.
Data Processing overseas
27. Antrim Estates Company does NOT use data storage facilities outside the European Union or the European Economic Area. We currently only use secure cloud storage within the UK as a back-up data storage service for all our business data.
Contacting us about this Statement
28. Our Estates Manager is the designated Controller of Personal Data for Antrim Estates Company. He can be contacted by ringing the main office on 028 2884 1203 or emailing us at info@glenarmcastle.com.
29. We are not required by current data protection legislation to have a specific Data Protection Officer (DPO). However, we take our data protection responsibilities seriously and have a designated data protection lead within our organisation. Our Office Manager has responsibility as our data protection lead and can be contacted by ringing the main office on 028 2884 1203 or emailing us at info@glenarmcastle.com. Our Office Manager is responsible for addressing any queries or questions you may have about this Privacy Statement or dealing with your requests to exercise your rights that are described below.
We recognise and respect your data protection rights as a data subject. To facilitate your rights, you can contact us at the telephone number and/or the email address above and/or in writing by letter addressed to our Office Manager, Antrim Estates Company, 2 Castle Lane, Glenarm, Co. Antrim. BT44 0BQ for one or more of the following reasons:
o To ask us to amend or update any information that we hold about you that is wrong or incomplete, this is known as “your right to rectification”.
o To ask us to delete any information that we hold about you, this is known as “your right to erasure”.
o To tell us you no longer agree to us using information that we may hold about you and asking us to stop, this is known as “your right to object”.
o To tell us to stop using information that we may hold about you to inform you of our services, this is known as “your right to restrict processing”.
o To make a "data subject access request", which is a request by you for us to send you the personal data that we have about you.
o To ask us to provide you or someone else (on your request) in a structured, commonly used and machine-readable format with any information that you have provided to us about yourself. This is known as “your right of "data portability".
o To ask us not to use information that we hold about you in a way that allows computers to make decisions about you based solely on automated processing. This is known as “your right to restrict automated decision making”.
30. Sometimes we may not stop using your information when you ask us to, for the legitimate and lawful reasons described in this Statement, but we will tell you about this if you make a request.
31. In other cases, if we stop using your information we will not be able to provide the services that you are asking us to give you. We will tell you about this if you make a request.
Complaints
32. You have the right to complain to the Information Commissioner's Office (ICO) about how we treat any or all of your Personal Data. The ICO can be contacted at: https://ico.org.uk/global/contact-us/
33. We are registered with the ICO. Our registration number is: ZA456340
34. We are only allowed to keep your information if we need it for one of the reasons we have described above.
35. We will keep it for up to 7 years to satisfy HMRC requirements or for as long as required where there may be additional legal or contractual requirements.
Profiling
36. We will not use your personal data to engage in any form of profiling or automated decision making with the use of a computer system.
Changes to this Privacy Statement
37. We may require to up-date this Privacy Statement from time to time. We will notify you of the changes on our website where we are required by law to do so.
38. This is our second Privacy Statement under the new Data Protection Act 2018. It is version 02/2018, which was produced September 2018. In the future we will always provide the current Privacy Statement on our website. Previous versions of the statement will be available on request using the following contact details: Tel. 028 2884 1203 or emailing us at info@glenarmcastle.com.
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to Glenarm Castle. References to "our Website" or "the Website" are to glenarmcastle.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Glenarm Castle
2 Castle Lane, Glenarm, Ballymena, Co. Antrim, N.Ireland
BT44 0BQ
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Our payments are processed using : Stripe (Checkout)
